Help and support

Answers to the most common questions, and how to reach us.

Signing in

Enter the email address or mobile number your church has on file. We send a 6-digit code; enter it within 10 minutes. If no code arrives, check your spam folder or try your other contact, and make sure your church has your current details.

If you see a short form asking you to tell us who you are, your church will confirm you and you will get access once they approve.

Checking in on Sunday

When check-in opens, tap Check-In in the middle of the bottom bar, choose who in your household is here, and confirm. The screen shows when check-in opens for the next service.

Leaders and staff

Staff access is given by your church’s administrator. If you have more than one role, use the role button at the top of the screen to switch between your member view and your leadership tools.

Deleting your account

Open your name in the top corner and choose Delete My Account, then type DELETE to confirm. Your sign-in is removed straight away. Your church keeps its own records; ask your church office if you want those removed too. More detail is in our privacy policy.

Contact us